HelpCenter

Welcome to Phelcom’s Helpcenter! We created this space to make your journey with our technologies easier. Here, you’ll find all support materials organized by product — from first steps to advanced use — with tutorials, manuals, and access to technical support whenever you need it.

What do you need?

How to capture images with Eyer2

How to take better captures

1. Patient instructions

Ask the patient to cover the eye opposite to the one being examined and to focus on the internal fixation target. They may blink normally, but should keep their eyes open during image capture.

2. How to hold the Eyer

Hold the Eyer with one hand, keeping your thumb free to press the capture button. With your other hand, grip the Eyer’s lens using your thumb and index finger. Use your remaining fingers to extend out to the patient's forehead to stabilize the device.

3. Aligning the Eyer

Position the Eyer at a 90° angle to the patient's face, without tilting it upward, downward, or sideways. The EyeCap is optional. These steps also apply when using the Eyer in its fixed position with the slit lamp adapter

4. How to find the retina

Slowly move the Eyer toward the patient’s eye, ensuring the iris is centered within the inner circle on the screen.

Continue moving closer until the light enters the pupil and the infrared light highlights the retina (a light purple hue).

When the whole screen turns fully purple, you're in the correct position to take the image.

Do you need a training?

Online Training

Before opening a support ticket, you can also choose to complete our online training available on the website. This training is designed to guide you step by step and may quickly solve your questions. Choose your country and language below, and choose the best time for you.

US Clients / ENG Other Countries / ENG Other Countries / ESP