Back
HelpCenter

Permission issues

Categories
EyerEyer 2
Tags
Others

If your Eyer app is stuck on a screen and won’t proceed, it means the necessary permissions haven’t been accepted yet.

The solution is simple: you must grant ALL required permissions.

The app needs full access to function correctly. If even one permission is pending, the app won’t work.

How to Fix It

  1. Go to your device’s “Settings”.
  2. Navigate to “Apps” (or “Applications”).
  3. Find and select the “Eyer” app.
  4. Tap on “Permissions”.
  5. Allow all permissions listed there.

If you have Eyer 1 device:

Group 106
Group 107
Group 108

If you have Eyer 2 device:

Help Permissions 01
Help Permissions 02
Help Permissions 03
Help Permissions 05
Help Permissions 04
Help Permissions 06
Help Permissions 07
Help Permissions 08
Help Permissions 09
Was this helpful?
Yes
No

Technical Support

If you need technical support, please open a ticket in our system. Our team will respond as quickly as possible.
Business hours: Monday to Friday, 8:00 AM to 6:00 PM (Brasília time). Our average response time: 2 days

Icon Button Request A QuoteRequest a Quote

Fechar

Ico Back

Later

Request a quote

Fill out the form below and we will contact you shortly.

    Ico Form Success

    Request a Quote

    Our team will contact you shortly.

    Close

    …complete suas informações

      By clicking the Complete button I allow Phelcom to contact me regarding the above request and I declare that I have read and accept the terms of Privacy Policy and Terms of Use.
      Ico Back

      Depois

      Ico Form Success

      Obrigado por completar suas informações

      FECHAR

      Ico Back

      Later

      Request and start YOUR TEST DRIVE

      Please fill out the form below, and we will get in touch.

        x
        Ico Form Success

        Thank you!

        Our commercial team will contact you shortly to finalize the process.Our commercial team will contact you shortly to finalize the process.

        CLOSE

        Ico Back

        Later

        Request more information

        Please fill out the form below and we will contact you.

          x

          Request EyerMaps

          By clicking the Request button I allow Phelcom to contact me regarding the above request and I declare that I have read and accept the terms of Privacy Policy and Terms of Use.
          Ico Form Success

          Thank you!

          Our commercial team will contact you shortly to finalize the process.Our commercial team will contact you shortly to finalize the process.

          CLOSE