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Eyer 2 – Deleting and Downloading Models

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⚠️ IMPORTANT: Only perform these steps if explicitly requested by our Technical Support team!

To delete and update the models on your Eyer, follow these instructions:

1. Open the Menu in the top-left corner.
2. Select Settings.
3. Go to System and then Advanced Resourses.
4. At the top of the page, double-tap directly on the text “Advanced Resourses.
Additional options will appear at the bottom of the screen.

5. Click “Reset all models” and wait for the removal confirmation.
6. Then, click “Update models”.
7. Return to the menu to monitor the download progress.

Once the confirmation appears, your device will be ready for use again.

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Business hours: Monday to Friday, 8:00 AM to 6:00 PM (Brasília time). Our average response time: 2 days

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