{"id":46684,"date":"2025-12-05T08:57:20","date_gmt":"2025-12-05T11:57:20","guid":{"rendered":"https:\/\/phelcom.com\/?post_type=helpcenter&#038;p=46684"},"modified":"2025-12-05T09:00:24","modified_gmt":"2025-12-05T12:00:24","slug":"solucao-de-problemas-de-conexao-com-o-servidor","status":"publish","type":"helpcenter","link":"https:\/\/phelcom.com\/pt-br\/helpcenter\/solucao-de-problemas-de-conexao-com-o-servidor\/","title":{"rendered":"Solu\u00e7\u00e3o de problemas de conex\u00e3o com o servidor"},"content":{"rendered":"\n<p>Falha na conex\u00e3o SMB:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique a mensagem de erro clicando no X vermelho ao lado do bot\u00e3o &#8220;Testar conex\u00e3o&#8221;;<\/li>\n\n\n\n<li>Verifique se o endere\u00e7o IP est\u00e1 correto;<\/li>\n\n\n\n<li>Se voc\u00ea utilizou o instalador autom\u00e1tico (para Windows), verifique se inseriu as informa\u00e7\u00f5es corretamente (a entrada diferencia mai\u00fasculas de min\u00fasculas):\n<ul class=\"wp-block-list\">\n<li>A\u00e7\u00e3o: Espelho<\/li>\n\n\n\n<li>Nome da a\u00e7\u00e3o: Eyer<\/li>\n\n\n\n<li>Usu\u00e1rio: eyer<\/li>\n\n\n\n<li>Servidor e senha: conforme exibido no prompt de comando.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li id=\"https:\/\/support.microsoft.com\/en-us\/windows\/use-your-windows-device-as-a-mobile-hotspot-c89b0fad-72d5-41e8-f7ea-406ad9036b85-:~:text=Select%20Start%20%2C%20then%20select%20Settings,connection%20you%20want%20to%20share.\">Se a conex\u00e3o ainda falhar, <a href=\"http:\/\/support.microsoft.com\/en-us\/windows\/use-your-windows-device-as-a-mobile-hotspot-c89b0fad-72d5-41e8-f7ea-406ad9036b85#:~:text=Select%20Start%20%2C%20then%20select%20Settings,connection%20you%20want%20to%20share.\">ative o ponto de acesso m\u00f3vel no computador<\/a>, conecte o Eyer ao ponto de acesso e altere o servidor para 192.168.137.1.<\/li>\n<\/ul>\n\n\n\n<p>Se as suas imagens est\u00e3o desaparecendo do servidor e apenas uma permanece:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique a estrutura dos nomes dos arquivos (<a href=\"https:\/\/phelcom.com\/pt-br\/helpcenter\/estrutura-do-nome-de-arquivo-para-servidores\/\">Eyer 1<\/a>, <a href=\"https:\/\/phelcom.com\/pt-br\/helpcenter\/estrutura-do-nome-de-arquivo-para-servidores\/\">Eyer 2<\/a>). As imagens est\u00e3o sendo carregadas com o mesmo nome e, portanto, sendo sobrescritas. Altere os nomes dos arquivos para que as imagens tenham nomes diferentes (por exemplo, adicione image_unique_Id ao final da estrutura).<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>As conex\u00f5es SMB, FTP e DICOM pararam de funcionar repentinamente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique se o endere\u00e7o IP (<a href=\"https:\/\/support.microsoft.com\/pt-br\/windows\/defini%C3%A7%C3%B5es-e-tarefas-de-rede-essenciais-no-windows-f21a9bbc-c582-55cd-35e0-73431160a1b9\">Windows<\/a>, <a href=\"https:\/\/support.apple.com\/pt-br\/guide\/mac-help\/mh141292\/mac\">Mac<\/a>) do servidor foi alterado. Caso tenha sido alterado, edite essa informa\u00e7\u00e3o nas configura\u00e7\u00f5es do servidor em seu dispositivo;<\/li>\n\n\n\n<li>Crie outra conex\u00e3o com a mesma informa\u00e7\u00e3o;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Se o problema persistir, entre em contato com nossa equipe de suporte em <a href=\"https:\/\/phelcomtech.atlassian.net\/servicedesk\/customer\/portal\/2\">phelcom.com\/servicecenter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Falha na conex\u00e3o SMB: Se as suas imagens est\u00e3o desaparecendo do servidor e apenas uma permanece: As conex\u00f5es SMB, FTP e DICOM pararam de funcionar repentinamente: Se o problema persistir, entre em contato com nossa equipe de suporte em phelcom.com\/servicecenter.<\/p>\n","protected":false},"author":23,"featured_media":38215,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories_hp":[466],"tag_hp":[407],"class_list":["post-46684","helpcenter","type-helpcenter","status-publish","format-standard","has-post-thumbnail","hentry","categories_hp-eyer2","tag_hp-compartilhamento"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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