{"id":53818,"date":"2026-10-14T16:40:15","date_gmt":"2026-10-14T19:40:15","guid":{"rendered":"https:\/\/phelcom.com\/?post_type=helpcenter&#038;p=53818"},"modified":"2026-10-14T16:40:17","modified_gmt":"2026-10-14T19:40:17","slug":"compartiendo-registros-logs-de-dispositivos","status":"publish","type":"helpcenter","link":"https:\/\/phelcom.com\/es\/helpcenter\/compartiendo-registros-logs-de-dispositivos\/","title":{"rendered":"Compartiendo registros (logs) de dispositivos"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Los logs del dispositivo consisten en informaci\u00f3n y registros de los eventos internos de la aplicaci\u00f3n. Se solicita el env\u00edo de estos registros cuando el dispositivo presenta alg\u00fan comportamiento at\u00edpico. El equipo de soporte al cliente puede solicitar estos logs, los cuales pueden enviarse siguiendo las instrucciones a continuaci\u00f3n:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En la pantalla principal del Eyer, haga clic en el Men\u00fa ubicado en la esquina superior izquierda y seleccione:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Configuraciones<\/li>\n\n\n\n<li>Sistema<\/li>\n\n\n\n<li>Logs<\/li>\n\n\n\n<li><strong>Cambie ambos campos presionando la opci\u00f3n de \u00abERROR\u00bb para seleccionarlo en \u00abALL\u00bb (Todos).<\/strong><\/li>\n\n\n\n<li>Presione el bot\u00f3n verde en la parte inferior de la pantalla con el texto \u00abLOGS\u00bb.<\/li>\n\n\n\n<li>A continuaci\u00f3n, haga clic en el \u00edcono de avi\u00f3n de papel en la esquina superior derecha.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando el archivo se haya enviado con \u00e9xito, aparecer\u00e1 un mensaje de confirmaci\u00f3n en el pie de p\u00e1gina.<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/1-2-461x1024.jpg\" alt=\"\" class=\"wp-image-53822\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/2-1-461x1024.jpg\" alt=\"\" class=\"wp-image-53823\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/3-2-461x1024.jpg\" alt=\"\" class=\"wp-image-53824\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/4-1-461x1024.jpg\" alt=\"\" class=\"wp-image-53825\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/5-461x1024.jpg\" alt=\"\" class=\"wp-image-53826\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/6-461x1024.jpg\" alt=\"\" class=\"wp-image-53827\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/7-461x1024.jpg\" alt=\"\" class=\"wp-image-53828\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/phelcom.com\/wp-content\/uploads\/2026\/10\/8-461x1024.jpg\" alt=\"\" class=\"wp-image-53829\"\/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Los logs del dispositivo consisten en informaci\u00f3n y registros de los eventos internos de la aplicaci\u00f3n. Se solicita el env\u00edo de estos registros cuando el dispositivo presenta alg\u00fan comportamiento at\u00edpico. El equipo de soporte al cliente puede solicitar estos logs, los cuales pueden enviarse siguiendo las instrucciones a continuaci\u00f3n: En la pantalla principal del Eyer, [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":34832,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories_hp":[502,434,434],"tag_hp":[453,362],"class_list":["post-53818","helpcenter","type-helpcenter","status-publish","format-standard","has-post-thumbnail","hentry","categories_hp-essential","categories_hp-eyer2","tag_hp-others-es","tag_hp-sharing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compartiendo registros (logs) de dispositivos - PHELCOM Technologies<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compartiendo registros (logs) de dispositivos - PHELCOM Technologies\" \/>\n<meta property=\"og:description\" content=\"Los logs del dispositivo consisten en informaci\u00f3n y registros de los eventos internos de la aplicaci\u00f3n. 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